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Documents are generated from templates which can be created using Microsoft Word or LibreOffice. These templates utilize simple placeholder fields to handle text, repeating and conditional logic with flexible formatting features to control how data and images are injected into the documents.

IT Autopilot takes the pressure off your team by handling first-tier support across the channels your end users already live in — email, chat, Slack, Teams, and your Customer Portal. It doesn’t just respond to end-user queries, issues, and crises — it solves them.