Major Upgrade to the Tickets CAD Project

ashore — Sat, 04 Sep 2010 23:31:58 -0000

As we enter the fall of the year the Open ISES Project is very proud to announce a major upgrade in the Tickets Computer Aided Dispatch software project. This release is the culmination of many hours of work by our development team, and it is a release that brings into reality many of the most often asked for features for Tickets.

Internet Access Now Optional

Since the very beginning of the Tickets CAD Project, it has required the use of an Internet connection to access Google maps and other associated back-end databases. However, many users have expressed concerned that of their Internet connection is lost, their CAD system would go down as well. With this release, that is no longer a concern. You can now have Tickets constantly check for an Internet connection, and if it doesn't find one it will continue to operate, albeit without some of its features active. Now you no longer have to worry about losing your CAD if you lose the Internet.

Mobile Unit Screen

Another consistent theme with the Tickets CAD Project is that it was designed from a dispatcher's perspective. The screens were laid out in ways that made sense for the personnel who were dispatching and tracking units. With this release a new interface has been added, one for the mobile unit. This is a new feature and one that will be expanded over time. However, it does show that Tickets is growing in ways we never envisioned when the project first started.

Multiple Languages

The other major upgrade is that Tickets is no longer restricted to the English language only. Again, this is something that will be expanded in upcoming releases, but this release marks the first time that Tickets can display a language other than English on its screens.

There's More!

There is even more to this release that we haven't hit on here. There is an update to the installation program, customizations to account for various screen sizes and more. To read about all of the updates in this release, please visit the Tickets 2.12 Upgrade Page at http://openises.sourceforge.net/tickets_update_3.html. You can also download the latest version of Tickets at http://sourceforge.net/projects/openises/files/. Make sure you download the sound (yes sound!) files as well.

The Open Information Systems for Emergency Services Project (The Open ISES Project)

http://openises.sourceforge.net

Updates to the Open ISES Project

ashore — Sat, 05 Jun 2010 20:08:27 -0000

Updates to the Open ISES Project

http://openises.sourceforge.net

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Tickets
Arnie and crew have released their latest update to the Tickets project. As usual, they have included a number of improvements, some of which include;
- More reliable multi-user operation
- This version includes the (minor) changes needed for operation with Asterisk, the Open Source PBX.
- Notification of new incidents, unit status change, and unit movement via 'lit-up' buttons
- Dispatching a unit no longer needs the 'multi' workaround
- The situation screen reports the number of units assigned each incident.
+ Open (un-dispatched-to) incidents blink the count value.
+ Closed tickets my be selected by time frame and full details are shown for these.

This is just a sample of the improvements. This version of Tickets is available in both a full install version and an update patch for existing installations.

Visit our Tickets Update Page (http://openises.sourceforge.net/tickets_update_2.html) for all the updated information.

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ECG Review
The latest update in this series is for the ECG recognition exercises that can be used on a Learning Content Management System like Moodle. This update includes 20 patterns for the student to recognize without the use of an actual ECG strip. These have not yet been added to the workbook, but look for an update in the future that brings these two programs into sync.

This version of the ECG Recognition Project is available in both SCORM format as well as the eXe source files.

Get all the info on this project by visiting the ECG Recognition Project page at http://openises.sourceforge.net/training/medical/ecg_review.html

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Web Site Update
We have been having some struggles keeping everything up and running lately as our web host provider is making updates to their system. First there was the problem with the broken links for downloadable materials (which was fixed a couple of weeks ago) and more recently, the educational component of the web site went down. We now have it back up and running. If you find anything that doesn't work (like a link or a file), please let us know so that we can correct it.

Thanks, and enjoy the latest updates!

The Open ISES Project Team

Tickets 2.11.E Update Released

ashore — Sat, 08 May 2010 16:13:51 -0000

Tickets 2.11.E Released

A new update to the Tickets CAD Program has been released. The latest version, 2.11.E, includes a number of enhancements. As before, two downloads are available - a Full Installation and an Update Patch. Go to our Update Page for more information.

http://openises.sourceforge.net/tickets_update_2.html

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Problems with Educational Downloads Corrected

We recently became aware that a significant number of our educational downloads resulted in a Page Not Found error. This was due to some changes made by our educational hosting provider to offer better services, but also resulted in some broken links. Those errors have been corrected. We apologize for frustration this may have caused.

“Call and Pump” Training Program

ashore — Mon, 22 Mar 2010 02:22:04 -0000

The Open ISES Project (http://openises.sourceforge.net) is very proud to announce its latest offering. “Call and Pump” is a web-based training program for the general population (http://emstraining.eduforge.org/medical/public_trng.html) and is the first offering in the Open ISES Project's public training section. As the focus of citizen CPR turns more towards compression only CPR, this training program can help meet that need. This training project comes from our friends with the Call and Pump project (http://www.callandpump.org) in Wisconsin.

The training program uses a series of slides to explain the concept behind Call and Pump and why the compression only form of CPR is effective. It also includes two videos embedded into the training program. This is a professionally created training program that can be used as a stand-alone program or as part of a Learning Content Management System such as Moodle (http://moodle.org). Like all of our offerings, this training program is released as a free and open source project.

We want to invite you to stop by the Open ISES Project and view our other offerings. We have several training projects directed towards both the Advanced Life Support and Basic Life Support provider (http://emstraining.eduforge.org/medical/index.html). In addition we invite you to review our open source, web-based Computer Aided Dispatch program called Tickets (http://openises.sourceforge.net/tickets01.html).

Like any open source project, we are always looking for individuals to join our community. If you are a developer looking for a worthy project, we believe that there is none better than the Open ISES Project. If you are an emergency service provider, who wants to work with other software developers, we can use your help. If you are an instructor and are willing to create training programs that can be used to help meet the needs of your community or your fellow providers, we believe that the Open ISES Project is the place to be. To find out more, please visit our web site at http://openises.sourceforge.net.

Three New Web Based Cardiology Review Modules

ashore — Mon, 22 Feb 2010 00:36:10 -0000

Jim Keiken, our newest member of the Open ISES Project Team, has uploaded three new web-based cardiac training modules. These modules can be used as stand-alone training modules, or be used with a Learning Content Management System. The modules include Cardiac Anatomy, the Cardiac Conduction System, and an ACLS Pharmacology Review module.

These modules can be found at our Cardiology Review Page (http://emstraining.eduforge.org/medical/animation.html). As with any medical software or text, you are responsible to assure the information is in line with your local protocols. Please let us know what you think of our latest offerings.

Tickets Featured at EMSResponder.com

ashore — Sat, 06 Feb 2010 00:06:11 -0000

Today a feature article on Tickets has just been posted over at EMSResponder.com. The article was written by James Careless and discusses the use of Tickets and who can benefit from its use.

We want to thank Mr. Careless for doing such a nice job of capturing the spirit of Tickets and getting Tickets (and the Open ISES Project) in the spotlight of a group of folks who may have never heard of the project.

You can read the article at http://emsresponder.com/features/article.jsp?id=11988&siteSection=7

Release of Tickets 2.11.D

ashore — Tue, 02 Feb 2010 00:46:55 -0000

The latest update to the Tickets CAD program has been released. Here are some of the changes for this version;

1. A significantly improved multi-user capability: Buttons in the top panel are 'lit' when an event occurs that merits user attention. Specifically, a new incident written by another user will light up the situation button in red; A unit movement will light up that button in blue; a chat invitation will light up the chat button in red. Lit buttons remain so until clicked, with a red situation button taking precedence over the blue color used to signify Unit movement. Given such notification, the screen refresh is no longer needed, and this function - which can be disruptive - has been removed.

2. The situation screen is more informative, and has improved handling for sites with a larger number of units. The list is now fitted to the screen, with a scrollbar available to navigate the list. In addition, email to all or selected units is supported on the situation screen, thus saving a number of steps. Mouseover assigned units displays target incident information, and Mouseover incidents displays incident address data.

3. The full-screen operation has a revised layout, with an expanded map portion and more intuitive yet reduced overhead space.

4. This version now accommodates IPV6, the upcoming Internet addressing standard.

5. The Chat function is much improved, supporting chat invites and with the above-noted button light-up as notification of an invitation you've received. You may send invitations to all or to a selected user.

6. The Configuration screen adds information re users, including identification of those currently logged-in.

7. We've revised the 'new Unit' form to help ensure that for tracked units - APRS, Instamapper, etc. - the correct identification key is entered.

We currently only have the upgrade patch available. We hope to have a full install available soon.

Get more information at http://openises.sourceforge.net/tickets_update_2.html

New Tickets Tutorial

ashore — Sun, 17 Jan 2010 18:04:57 -0000

The Open ISES Wiki has been updated with a brand new Tickets tutorial. This tutorial will take you step-by-step through the process of installing the Tickets software package. The tutorial is also available as a downloadable Adobe Acrobat (pdf) file.

This tutorial is the first of what should be a series of tutorials on installing, setting-up and running the Tickets CAD program.

Tickets Update – Version 2.11.C

ashore — Fri, 08 Jan 2010 01:05:29 -0000

Last month the Open ISES (Open Information Systems for Emergency Services) Project announced a major update to their flagship project, the Tickets CAD program. The latest update is labeled as Version 2.11.C

Some of the updates in this release include;
* On new calls, the entered phone number may be looked up for prior calls. If found, the most recent name and location information is copied into the new form.
* Unit status may be updated directly from the situation screen, saving a number of navigation clicks.
* Directions may now be turned off/on temporarily for routes/dispatch.
* To assist in rapid dispatch, the incident address is shown highlighted and floating on the dispatch page.
* We've made a number of other corrections as well as performance and aesthetic improvements. E.g., the full screen page now works, Google Latitude accommodates ID's with or without the hyphen, and there's better handling of floating buttons for IE users.

Like before, Tickets 2.11.C is available in two different packages;
* A complete installation package for new installs
* An update package for existing installations

More information on Tickets can be found at http://openises.sourceforge.net/tickets_update_2.html.

Tickets is part of the Open ISES Project at http://openises.sourceforge.net.

Tickets Version 2.11 - Free, Open Source CAD

ashore — Sat, 19 Dec 2009 05:53:42 -0000

The Open ISES (Information Systems for Emergency Services) Project is proud to announce the latest release of flagship software product, Tickets Version 2.11. Tickets is a web-based computer aided dispatch (CAD) program that leverages the power of Google maps to bring a high end open source CAD product to the emergency services community. Tickets can perform a number of functions including phone number look-up, driving directions, schedule events, and more.

It is beginning to find wide spread use among the volunteer amateur emergency radio community where it is often used on special events to track aid stations and responders. It is also seeing use with volunteer services that simply cannot afford the price of a proprietary CAD package. For example, you can read about the Nevada-Sierra Amateur Radio Emergency Services' use of Tickets at http://openises.sourceforge.net/tickets_neveda.html.

Tickets is open source and free of charge (as are all of the software products at the Open ISES Project). It utilizes the MySQL database and is written primarily in PHP. In addition to software we also offer training materials for EMS, leadership and emergency management.

To find out more, please visit our web site at http://openises.sourceforge.net. The Tickets project can be found at http://openises.sourceforge.net/tickets01.html.

Recent posts to news

Major Upgrade to the Tickets CAD Project

Updates to the Open ISES Project

Tickets 2.11.E Update Released

“Call and Pump” Training Program

Three New Web Based Cardiology Review Modules

Tickets Featured at EMSResponder.com

Release of Tickets 2.11.D

New Tickets Tutorial

Tickets Update – Version 2.11.C

Tickets Version 2.11 - Free, Open Source CAD