SysAid

Pros: SysAid provides a good range of features that are very in-depth. The service desk is simple and effective and the asset management is highly comprehensive.

Cons: Some basic service desk features could be improved, such as communicating with submit users .

Overall: A good ITSM package that ticks every box, if a little intimidating at times. The modular design lets you explore features at your own pace.

Pros: Flexibility, adaptability, customization, automation, customer support, always improving, always adding new features, always seeking customer reviews.

Cons: Difficulty with training being the only administrator, no options for individual training, maybe a self-paced option should be added.

Overall: Great product, great team, great improvement in service delivery, quantitative results for decision making.

Pros: Automation
Look and Feel
Ease of use for End-User
Ability to customize
Mobile App
Device Scanner
Remote Agent Deployment

Cons: Initial Setup Difficulty
Patch Upgrades can cause some problems

Overall: Good System,
Great Value Add
Good Reports and Dashboards
Requires very little maintenance
External database interface can be a little troublesome
Very Secure system

Pros: As a supervisor, I love this software. It allows me to assign tickets to technicians, and track their overall progress. The reporting provides an awesome summary of ticket progress.

Cons: So far, I really like everything about this software.

Overall: Our previous trouble ticket tracking software was not nearly as robust as this. I now get updates on trouble tickets and can effectively address deficiencies.

Pros: Ease of access - straight forward installation & usage.
Affordable - great price to performance ration.
Many Customization options.
Time tracking feature.
Export options.
Email integration.

Cons: Leaning curve for advanced features is steep.
Response time of support can be improved.

Overall: SysAid is great for tracking projects, tasks and also for any client issues. It has many use cases and can be used for change management, incident management & support management.

Pros: - I like how SysAid is tailored to the needs of the customer instead of being a boring out of the box solution. This really helps us remove the clutter and have only what's needed.
- Drastically improves productivity of the admin team.

Cons: - No major cons per se but the pricing policies and options can get a bit confusing.
- The learning curve can be a bit steep during the setup stages.

Overall: Overall SysAid is a great tool to maximize the productivity of your sysadmin team and also reduce the number of people required in the team.