BMC Helix
BMC Helix is a cloud-native, AI-driven service and operations management platform designed to give enterprises unified visibility, automation, and proactive control over IT services, infrastructure, and business workflows. At its core, BMC Helix integrates IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service-catalog and ticketing workflows, knowledge management, self-service portal/employee workplace tools, and AI-powered automation agents, enabling organizations to manage incident, problem, change, asset, and service-desk workflows in a single consolidated system. Powered by embedded generative and “agentic” AI (BMC HelixGPT), the platform automates repetitive tasks, surfaces insights, groups and clusters recurring incidents for proactive problem management, and recommends or even triggers remediation actions to reduce manual toil and resolution time.
Learn more
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
BMC Helix Business Workflows
Engaging omni-channel experiences that simplify the way business service gets delivered. BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way. BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency. BMC Helix Business Workflows transforms the way businesses interact, manage, innovate, and scale services across the enterprise, through a single platform— empowering employees to create the workflows they need to be self-sufficient and agile. This personalized employee experience fuels and drives engagement and productivity— redefining the relationship between the business and IT and helping the business transform into a cognitive enterprise.
Learn more
BMC HelixGPT
BMC HelixGPT is an enterprise-grade generative and agentic AI platform designed to transform IT service and operations management. It deploys autonomous AI agents that help users resolve issues, fulfill requests, and access knowledge instantly through contextual, conversational automation. The platform enhances IT teams’ capabilities with intelligent change risk analysis, vulnerability evaluation, and proactive incident clustering to surface emerging problems in real time. By automating repetitive tasks and accelerating root cause analysis, HelixGPT significantly reduces toil and speeds up incident resolution. Enterprises can deploy it on-premises or in their preferred cloud environment while leveraging existing agreements with leading LLM providers like OpenAI, Microsoft, or Google. With HelixGPT, organizations unlock faster support experiences, improved operational efficiency, and scalable IT innovation.
Learn more
