• Petr C.
    Application Administrator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Universal monitorring tool"

    Posted 2024-08-26

    Pros: This monitoring software is easy to install. Against freely distributed programs such in-depth knowledge is not required and basic commissioning is very easy. The program included a lot pre-prepared sensors. On the other hand you can create nearly any possible your own sensor. Autodiscovery is also an option. You are able to monitor Windows, Linus and hardware devices. In the program, it is possible to set different methods of notifications and the time when notifications will be sent.
    It is possible to create different views of monitored devices, define access according to users.
    At least in our organization, we primarily use a web-based approach to PRTG, but there is also a desktop application. The mobile application for both IOS and Android is also practical.

    Cons: They are rather "nice to have". For example, more options and more convenient work with so-called Maps. After creating a user group, an empty device group and notification pattern are automatically created. Although there is an SSO option in connection with Azure, MFA as such is not applied.
    It is not possible to prevent the creation of a PRTG ticket after autodiscovery. Despite the high quality of the program, next year there will still be a significant price increase.

    Overall: First of all, it should be emphasized that PRTG is a program that can be relied upon. The program works without any problems and all updates and migrations performed by us went without problems. The manufacturer's support is exemplary, there is also a large user community, a knowledge base and how-to videos on YouTube. Rather, it is the task of the administrator to find all the options that the program offers. It happens when a specific problem needs to be solved and the program is found to offer a solution. If the solution is not directly part of the program, there is a great possibility of creating your own sensors.

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  • A Paessler PRTG User
    System integrator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Monitor your IT infrastructure"

    Posted 2024-07-28

    Pros: Dashboards, maps, easy to setup: this is the best solution if you want to keep under control all of your devices such as workstations, switches, virtual machines, firewalls. Set warning and alert limits so you can get notifications

    Cons: They should add more sensors without be forced to use powershell scripts.
    There are still many devices from important producers that cannot be easily enough put under control

    Overall: It's easy to deploy the server and remote probes and gets a lot of info with the first discovery and then with recommended sensor. With maps you quickly recognize where is the problem

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  • Sam F.
    IT Service Desk Coordinator
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "PRTG has been incredible."

    Posted 2024-07-03

    Pros: How interactive PRTG is. How the maps can be tailored to suit our needs. The intuitive UI. The support.

    Cons: The learning curve for newer users can be quite intense, we have had to learn a few different new techniques with managing WMI for example.

    Overall: PRTG has been incredible. We use it daily in a College to monitor the systems we have in place. It is so intuitive and easy to create. Once we figured out the processes for WMI services to be added, we've been able to add as many devices as we've needed. We've also been able to create a map that fits our needs perfectly. Every support ticket we have logged has been actioned quickly and I have found every support technician very polite as well as patient.

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  • Ashwin G.
    System Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Comprehensive tool for network scanning "

    Posted 2024-04-22

    Pros: As it covers all aspects of network monitoring, easy to install and work on snmp. Covers all switch routers firewalls. servers.

    Also its API make it very strong software.

    Cons: as no one is complete perfect so they are releasing upgradation to older one by fixing issues.

    I think we can not integrate PRTG with Grafana.

    Overall: Well we are exploring its hidden features, and we have succeed in various aspect through PRTG API.

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  • Yonggang L.
    Network Engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Deploy simple and powerful monitoring software PRTG"

    Posted 2024-04-11

    Pros: 1. Simplified deployment: Double-click installation under Windows, and the rest depends on clicking
    2. Simplified use: adding equipment and monitoring points can be completed with just a few clicks throughout the process.
    3. Powerful performance: supports tens of thousands of sensor-level monitoring environments and supports multi-machine cluster deployment
    4. Rich functions: Built-in officially supported sensors from a series of manufacturers such as Microsoft, Oracle, DELL, HP, Cisco, etc., and also supports common monitoring technologies such as SNMP, WMI, SSH, and Powershell.
    5. Secondary development is easy: rich API documentation, built-in Python environment, data source interface, and push interface can all be developed again

    Cons: Mainly for network monitoring, the drawing function is relatively basic, and the topology drawing function is single.

    Overall: Excellent program! I am a network manager from China, PRTG allows to see problems in real time and provide better service to our end users. I am able to monitor all my devices from one location and let me know the overall health of my network and devices. marvelous!

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  • Wanderson A.
    Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best product"

    Posted 2024-04-01

    Pros: Software is easy to implement and easy to use. Simple and quick installation. I recommend using it.

    Cons: Easy to use.

    Overall: Best experience. Software is easy to implement and easy to use. Simple and quick installation. I recommend using it..

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  • Diego R.
    IT Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Are you managing IT tech in the blind way? ... Install it and See."

    Posted 2024-03-19

    Pros: Easy install.
    Easy to use.
    Great visibility.
    It helps you save money preventing fails with early alerts.

    Cons: When you create a lot of sensors, then it is very difficult/impossible to modify them in a mass way later.

    Overall: Great tool for monitoring your IT Infrastructure. You don't need to be an expert to put it on working for you.

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  • A Paessler PRTG Network Monitor User
    System Administrator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very good"

    Posted 2024-03-15

    Pros: Simple layout; easy to add more devices and sensors; ability to make any page your start page; SMS alerts easy to implement.

    Cons: Takes some time to get acquainted; Map feature requires MS Visio-oriented mind to make something out of it; the internal db should be some sort of SQL instead of "millions of files"; The failover HA solution is a bit too home made - us enterprise users would like shared SQL DB's or other truly HA as an option; AD integration works but administering AD users and their rights isn't perfect.

    Overall: I feel at home using PRTG although there was a bit of a learning curve at first. Pleased with the regular updates and the support has been very helpful with any problems or questions that we've put to them. Everything we need to monitor via HTTPS and SNMP has worked very well.

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  • Ramiro C.
    CyberSecurity L1/L2
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "PRTG - the business process monitoring master"

    Posted 2024-03-05

    Pros: Ease of creating sensors, highly flexible with solutions for all types of solutions, scalable, a tool for the entire OSI model, and applicable to the entire business structure.

    Cons: Learning curve, dashboards that are very complex to create, however using Grafana creates the perfect monitoring environment, SQL disks in failover but it is possible to bypass.

    Overall: An excellent monitoring engine that is very reliable, stable, with many possible customizations. Excellent notifications and re notifications. An essential product for any organization.

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  • Mireille B.
    IT Specialist
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Love the product"

    Posted 2024-02-28

    Pros: Support is always helpful and straight to the point. I am comfortable navigating the product and it is always up to date with new features and capabilities.

    Cons: Actually there is nothing on my mind right now it is a lovely product.

    Overall: I love this product and would like to take the training session so I can know better how to properly use it in our organization.

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  • A Paessler PRTG Network Monitor User
    Radioelectronics engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best thing for monitoring"

    Posted 2024-02-13

    Pros: Easy configuration. Many types of sensors. Flexible scripting sensor capabilities. Good support. Frequent updates.

    Cons: Complicated drawing of custom graphic sensor maps.

    Overall: Our PRTG servers have around 40 thousand sensors. Most of servers the redundancy is provided in a cluster.

    Read More...
  • A Paessler PRTG Network Monitor User
    IT Technician
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Service"

    Posted 2024-02-07

    Pros: Monitoring software works well at keeping track of important assets and notifying of potential issues.

    Cons: Better documentation of potential issues with SNMP devices.

    Overall: Overall, I am very satisfied with the service that PRTG offers and support is great as well.

    Read More...
  • Cristiano N.
    Senior Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Must-have "

    Posted 2024-02-02

    Pros: Instant monitoring, quick, easy to setup graphic maps, always on our monitoring screens. Sends warning e-mails and even opens tickets with our support environment.

    Cons: Hard to set up Office 365 emails, I had to open a ticket with Paessler to guide me through it.

    Overall: Cheap (for its return) and useful tool, has a nice smartphone app for on-the-go monitoring and quick checks, even while traveling and on holidays.

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  • Jan A.
    System Administrator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "PRTG use"

    Posted 2024-01-29

    Pros: There is lot that this software can check, you can easily sort all kinds off devices and probes you can customize almost everything you want.

    Cons: The beginning is not simple, but you can get great help.

    Overall: Very good software than can monitor everything you need.
    When you get used to it you can do everything with it.

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  • Ron N.
    Data Center Systems Engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "World Class monitoring"

    Posted 2024-01-24

    Pros: Ability to monitor all aspects of your infrastructure.
    Ease of install and initial configuration.
    Great Map (dashboard) capabilities. Liked ability to do visual diagram of infrastructure and be able to drill into sections when alerting.
    As an IT professional I am tasked to learn systems on the fly. The online videos and documentation makes PRTG an easy system to learn.

    Cons: At this point I have not found any "Cons" on the application.

    Overall: Overall, I would recommend this tool to all those tasked with monitoring their infrastructure. Ability to create custom maps for each department allows them to monitor their own systems and act upon alerts. Highly recommend this tool.

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  • Lucas L.
    IT Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "PRTG after 1 year of usage."

    Posted 2024-01-08

    Pros: This is actually a really good monitoring software. What does it have?

    1. User-Friendly Interface - easy for beginners and someone experienced
    2. Scalable - it can be adapted to any size and complexity of network in the company.
    3. It offers broad range of sensors for example you can monitor bandwidth usage, hardware health, application performance, and many more.
    4. The tool provides real-time monitoring, allowing you to get instant insights into the status and performance of your network.
    5. You can customize any alerts and notifications based on predefined thresholds.
    6. It is storing historical data which allows users to analyze trends and patterns over time from particular sensors.
    7. You can can automatically discover devices on the network and create a visual map of the infrastructure.
    8. It also supports integration with various third-party tools and technologies.

    Cons: For me there are no cons. Was working with open source Zabbix and PRTG is way more friendly to configure.

    Overall: I'm very satisfied with PRTG solution because of the possibilities, interface and price quality ratio.

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  • A Paessler PRTG Network Monitor User
    IT Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Top product "

    Posted 2024-01-03

    Pros: The product is quite easy to use. Easy and very powerful. With the possibility of connecting to different environments with its powerful API.

    Cons: The cost of the product. It is expensive to small company.

    Overall: The ability to install and use the product in a small amount of time. It's fabulous when you start to see such easily achievable results.

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  • A Paessler PRTG Network Monitor User
    Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Software that is easy, friendly and a source of monitoring in business"

    Edited 2023-12-20

    Pros: It is quite easy to operate and is a good and complete resource and has proven to be the choice of network administrators in various IT administrator circles.

    Cons: Can only be used on the Windows operating system but it's not a big problem.

    Overall: This product is quite easy and very friendly to install and operate and you can explore the MIB so you can choose the right OID for a sensor.

    It is recommended to be monitor tool software and it has been proven.

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  • Janan K.
    ICT Professional
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Professional Tools"

    Posted 2023-12-10

    Pros: Accuracy and efficiency in monitoring IT Infrastructure.
    User friendly administration.
    IT Administrators & NOC's best tool.

    Cons: No comments.
    No upset.

    Overall: Great tool.
    Recommended for IT Pro.

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  • Rudy K.
    Datacentrix, Senior Server Engineer for British American Tobacco South Africa (PTY).
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "PRTG Network Monitor: Empowering Network Management with Ease"

    Posted 2023-10-27

    Pros: Scalability: Whether you're managing a small network or an enterprise-level infrastructure, PRTG scales seamlessly. It can accommodate the growing needs of your network without compromising performance.

    Third-Party Integrations: PRTG integrates well with various third-party applications and services, allowing for a more holistic approach to network management. This versatility enhances its functionality significantly.

    Excellent Customer Support: Paired with an intuitive knowledge base, PRTG’s customer support team is responsive and knowledgeable. Their assistance ensures that you can make the most out of the software, resolving any queries promptly.

    Cons: Pricing Structure: While the software offers immense value, the pricing structure can be a drawback for smaller businesses or startups with limited budgets. However, the investment is justified by the comprehensive features and support provided.

    Initial Setup Complexity: Though the interface is user-friendly, the initial setup might be a bit complex, especially for users with minimal IT background. A more guided setup process could improve the onboarding experience.

    Overall: In the competitive landscape of network monitoring tools, PRTG Network Monitor stands out as a robust and easy-to-use solution. Its feature-rich design, coupled with excellent scalability and support, makes it an ideal choice for businesses of all sizes. While the pricing might be a consideration, the benefits in terms of network reliability and performance analysis make it a worthwhile investment. If you're seeking a dependable network monitoring tool, PRTG Network Monitor is definitely worth exploring.

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